Website and Cookie Privacy Policy 

Effective Date: 22.05.2026

This website is controlled by Bausch Health Trading DWC LLC (“Bausch” or “we”), the data controller.

This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer, and disclose information relating to you (“Personal Information”) that we may obtain through this website or through any mobile page, application, or other service. This Privacy Policy covers how we respect your privacy rights with respect to the processing of your Personal Information in relation to the Services, and/or for the purposes described in this Privacy Policy.

Collection and Use of Personal Information

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Information, which may include information such as your name, email address or telephone number. We may collect and use this Personal Information to provide you with products, services, and customer support, , to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect your Personal Information.

We may collect certain Personal Information that does not directly identify you, but which makes identification possible through the combination of other information or identifiers such as your company name and position or ID number. Personal Information may also include information such as computer or device serial numbers, IP addresses or information relating to a company (legal person). If you submit Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Data collection related to Social Media Platforms

You may also provide your social media profile information including name, email address, contact details, comments and reactions (for example by using the like button or sharing contents and posts) when you interact with us on social media pages and platforms or use your social media login credentials to authenticate on our website.

We may also collect Personal Information that you made publicly available on public social media platforms (including blogs, forums etc.), related to Bausch or Bausch products, and more generally about products, drugs or diseases. This activity, called “social media listening,” is based on our legitimate business interests, for example to:

(i) better understand how certain key audiences discuss Bausch’s reputation and our products;
(ii) identify key stakeholders, in particular bloggers and social media influencers, to initiate contact with them.

This may include your Personal Information in the form of comments, messages, blogs, photos and videos, although we will take steps to limit this Personal Information to the minimum necessary and keep it for no longer than necessary for the social media listening activity. If you want to limit further who can see your information, we recommend that you use the privacy settings available to you on such platforms.

Please note that the owners of social media platforms may also collect personal data and have access to information you share with us through their platform for their own purposes. When sharing your Personal Information on a public social media platform, please familiarize yourself with the privacy policy of that specific platform, as these platforms are not owned or managed by Bausch. In some cases (e.g., dedicated fan pages), we may be jointly responsible with the operator of the respective social network for the operation of our profile page or social plugin in relation to data protection compliance. In such cases, the platform operator provides the relevant infrastructure and is the primary contact for processing data on their platform. However, you can also exercise your data rights against us, and we will coordinate with the operator as necessary.

Information on Side Effects and Quality Complaints 

Our websites and social media channels are not intended or designed for communications regarding undesired side effects, lack of therapeutic effect, medication errors, incorrect or off-label use, quality complaints and/or other issues regarding the safety or quality of our products. To report a Medical Device Complaint or Serious Incident related to any Bausch + Lomb product, please use the dedicated reporting channel available at the link below. This includes any product quality concerns, side effects, adverse reactions, or serious incidents associated with the use of our medical devices.

https://www.bausch.com/about-bausch-lomb/contact-us/medical-device-complaint/

If you nevertheless report undesirable side effects or other issues regarding the safety or quality of our products, we are legally bound to process your communication and may need to contact you for clarification purposes.

Data Collection for the provision of a service

We may also process your Personal Information to provide certain services and features made available through this website, including providing product information and educational content about ULTRA ONE DAY lenses, supporting marketing and promotional activities, responding to your enquiries, and (where offered) facilitating requests for free trial lenses.

Where you contact us or request information or free trial lenses (where available), we may collect your full name, email address, telephone number (if you provide it), and any other information you choose to provide in your message or request, as well as the date and time of the submission.

This website may also include a store locator feature. Store locator listings may include store name, address, website and phone number. Such store information is displayed for informational purposes to help you locate points of sale and is not used to process online purchases through this website.

In some circumstances, we may seek your consent for the collection and use of your Personal Information. This will be the case, for example, for the use of certain cookies, your email address or phone number for marketing purposes, or when you subscribe to certain services (e.g., newsletters). You may withdraw consent at any time by contacting us (see also the dedicated cookie section).

The Personal Information we collect is also used for internal purposes such as improving our products, communications and promotions, learning about user needs and interests, measuring the effectiveness of our campaigns, and contacting individuals for research and informational purposes.

We may also process your Personal Information for purposes of legal compliance, exercising or defending legal rights, and in the context of corporate transactions.

This website is not directed at children. If you are under 16, you should not provide us with Personal Information without first obtaining a parent’s or guardian’s consent or authorization.

We will not use or share your Personal Information for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, obtaining your consent.

Sharing Information

We may share your Personal Information for the purposes described above with:

• Other entities of the Bausch group of companies where applicable and where required by applicable law,

Where such transfers involve the transfer of personal data outside the country in which you are located, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses, intra-group data transfer agreements, or other legally recognized mechanisms.

• Service providers supporting website operations, technology services, payment processing, product dispatch/returns, and promotional distribution – under appropriate data privacy agreements;
•  Public authorities, regulators, or law enforcement as required or permitted by applicable law, or pursuant to a binding legal order; and
• Other third parties in the context of a corporate restructuring, merger, divestiture, or sale of Bausch or its affiliates.

Where Personal Information is transferred to jurisdictions outside of your country of residence, including countries not recognized as providing an equivalent level of data protection, such transfers will be subject to appropriate safeguards in line with applicable law, including under the PDPL (e.g., SDAIA-approved Standard Contractual Clauses or other permitted mechanisms).

Data Security

We maintain appropriate technical, physical, and organizational safeguards to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While no system can guarantee absolute security, we continuously improve our practices to protect your Personal Information.

Your Rights

Subject to applicable law, you have rights in relation to your Personal Information, including the right to access, correct, erase, object to or restrict processing, request data portability, and not be subject to automated decision-making and to withdraw consent where processing is based on consent.

The availability and scope of your data protection rights may vary depending on your country of residence and the applicable data protection laws.

Data Integrity

We take reasonable steps to ensure that the Personal Information we process is accurate, complete, and current for the purposes for which it is used. However, users are responsible for ensuring their information is kept up to date where applicable.

Retention of Personal Information

The applicable retention period for personal data may vary depending on your country of residence and the requirements of applicable data protection laws.

We retain personal data collected through cookies and similar technologies only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, accounting, or reporting obligations, where applicable.

Personal data will be securely deleted or anonymized once it is no longer required for these purposes, in accordance with applicable laws and our internal data retention policies.

Changes to This Privacy Policy

If we make material changes to this Privacy Policy, a revised link will be posted on our website homepage. You can also tell if the policy has changed by reviewing the “Effective Date” above.

Links to Other Internet Websites

This Privacy Policy applies only to this website. If you follow links to external websites or third-party services, please review their privacy policies. Bausch is not responsible for the privacy practices of other websites.

Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us at: DPO@bausch.com.

Cookies

What is a cookie

We use cookies on our website.  A cookie is a text file containing small amounts of information that is downloaded on your device’s storage mechanism when you access a webpage on the website, and that can subsequently be accessed by our web servers. 

Cookies can be installed by Bausch or a third party:

• First-party cookies are installed and managed by Bausch. They are specific to the Bausch website which you visit.
• Third-party cookies are installed and managed by a third party. They are installed during your visit to a Bausch website and allow certain information to be sent to third parties upon your return to the Bausch website.

Cookies can be temporary or persistent:

• Temporary or sessioncookies are temporarily stored in your computer or mobile device. As soon as you close your browser, these cookies are automatically deleted.
• Persistent cookiesremain on your device for a longer time, even after you close your browser. They remain on your device until the expiration data is reached and then a new version of the cookie is installed or sometimes, or until you delete them manually. They make it possible to recognize you during a subsequent visit to the website.

The duration depends on the purpose for which certain types of cookies are installed in your computer. For example, a session cookie may be used to allow visitors to be recognized within a set of webpages, so that any choices or data selection made by that user are remembered from page to page.

Cookies can be described based on their function and intended purposes. Some cookies are considered essential to your navigation, while others are performance-measuring cookies. You can also have cookies of a functional nature, of cookies that collect data for marketing purposes.

Strictly Necessary Cookies : These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Performance Cookies : These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional Cookies : These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Targeting Cookies : These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies : These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

When you visit our websites, you may be presented with a cookie-setting banner that allows you learn more about what types of cookies we use, the purpose they serve, their lifespan, and their provenance, to manage the settings and accept or deny the cookies. It is legally permitted to store cookies on your machine if they are essential to the operation of the website, but for all other types of cookies we need your permission to do so. On Bausch websites, you have the option to consent to the use of cookies while visiting the website for the first time when a cookie banner will be shown  or manage these settings anytime later by clicking the Cookie Settings link in the footer of the website. These cookie settings give you the option of accepting or denying your consent to every category of cookies (with the exception of the necessary cookies which are always active).  

Our Web servers may passively collect data through the use of cookies and other means on your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the Web Site, the Internet address of websites from which you link to our Web Site, the computer technology you are using and your movements and preferences on our Web Site. We may also use such cookies to collect information in connection with future visits to the Web Site (such as to remember username and password), to recognize you as a previous visitor, and to track your activity on the Web Site.

This information is not used to personally identify you but help us to understand how visitors are interacting with our Web Site. These statistics contain no Personal Information and are only used by our technical support staff and marketing teams for purposes of Web Site administration. We reserve the right to use other technologies such as Internet tags, web beacons, and navigational data collection tools. We may combine data gathered through cookies and other tracking technologies with Personal Information, although when we do, we treat all such data as Personal Information for purposes of this Privacy Policy.

Certain of our Services, including websites, may use the web analysis service “Google Analytics” from Google LLC, of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to optimize them. Google uses this information obtained by the cookie to save a profile of which pages you have visited within a session. The information generated by the cookie about the use of the Services is transmitted to Google servers and stored there. In order to increase the security of your personal data, we use the “anonymize IP” function or other features provided by Google to keep you anonymous. For more information on how IP anonymization works, click https://support.google.com/analytics/answer/2763052

Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. We use the data received from Google Analytics for business planning, for its own business activities and for marketing measures in order to better understand how the content of our web services and the associated experience can be improved.

You can avoid the collection of data generated by the Google Analytics cookie relating to your use of the website (including your IP address/UDID) by downloading and installing the browser plugin available at http://tools.google.com/dlpage/gaoptout?hl=de.